Knowledge Base
UPS Buying Guide
What are the nine common power problems?
Power problems can encompass a variety of issues or abnormalities that occur within an electrical power system.
What is an uninterruptible power supply (UPS)?
An uninterruptible power supply (UPS) provides backup power to electrical equipment when there is a power outage or fluctuation in the primary power supply.
What size UPS do I need?
Choosing the right size of a UPS for your needs is crucial to ensure reliable backup power during outages and to protect your electronic devices. To determine the size of the UPS, you must consider several factors...
What type of UPS do I need?
There are three primary types of UPS systems: Online Double-Conversion, Line-Interactive, and Offline (Standby) UPS...
Do I need a rack-mount or tower UPS?
The decision between a rack-mount or tower UPS depends on your needs and requirements. Here are some factors to consider...
What are the most common UPS features?
Here are some of the most common features of Uninterruptible Power Supplies (UPS)...
What is a sine wave and why is it important?
A sine wave is a smooth waveform that represents an alternating current (AC) signal. In a UPS, a sine wave lies in its ability to provide high-quality power to connected devices.
How much power does my equipment need?
Determining equipment power requirements is crucial for reliable operation. To determine the power needs of your equipment, consider the following steps...
What's the difference between transformer-based and transformerless UPS Systems?
When selecting a UPS system for your needs, it's critical to understand the differences between transformer-based and transformerless options. The following will help you make an informed decision.
Customer Support
How can I contact Secure Power?
There are several ways to contact Secure Power for assistance or inquiries...
How can I contact the Secure Power customer care team?
If you have any questions, we have a Knowledge Base and FAQs to provide answers. However, if you require further assistance, our live chat advisers are always available to point you in the right direction. They are more than happy to help you out.
Products
Where can I find product technical information?
We aim to provide as much information as possible on each product page, including technical data, dimensions and specifications. If you can't find the information you are looking for, please chat with us.
What warranty do you offer on your products?
Secure Power wants to ensure that our customers understand the warranty associated with the products shown on our website. The respective manufacturers of the items provide and honour warranty coverage...
Quotes
How do I get a quote?
You can get a quote from us in 3 main ways: submit a Quote Request on our website, via email or speak with one of our technical sales advisors via phone. We will then email an itemised quotation along with a lead time.
Orders
Why should I place an order with you?
Because we are one of the longest-running businesses in this industry, with an infrastructure like no other. We boast an experienced team of staff, each with specific roles to help your order progress from placement to completion hassle-free. No other...