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UPS Maintenance Services

At the forefront of emergency power solutions in the UK, Secure Power offers an unparalleled range of services, catering to a wide array of needs.

At the forefront of emergency power solutions in the UK, Secure Power offers an unparalleled range of services, catering to a wide array of needs.

Why is maintenance so important?

Investing in regular maintenance for your UPS isn't just a task – it's a strategic decision that propels your business forward. Here’s why it's so critical to your business:

Unwavering Reliability: Imagine a power cut with no impact on your operations. That's what a well-maintained UPS offers. Maintenance ensures that power interruptions never disrupt your business flow, providing a solid foundation for your operations.

Cost-Efficient Longevity: Think of maintenance as an investment, not an expense. Regular upkeep extends the life of your equipment, saving you from frequent replacements. In the long run, this means more savings and a higher return on your
investment.

Economical and Eco-Friendly: Efficient systems mean lower energy bills and a smaller carbon footprint. Regular maintenance keeps your systems running optimally, offering a dual benefit: boosting your finances and your green credentials.

Safety and Compliance – Non-Negotiables: Keeping your systems well-maintained is not just about efficiency; it's about responsibility. Compliance with safety standards is a must, and regular maintenance ensures you’re always on the right side of regulations.

Customised Solutions for Maximum Impact: Your business is unique, and so are your power needs. Regular maintenance tailors your UPS systems to fit your specific requirements, ensuring you always have the power support you need, exactly how you need it.

 

Key Services

Health Check

The maintenance of your critical power equipment is essential in ensuring ideal product performance and reliability. As such, health check visits should be a crucial part of your power protection plan. Our skilled and highly-experienced engineers will carry out these visits, ensuring your equipment is maintained to the highest standard.

Advantages of having a health check:

  • UPS visual inspection
  • Battery testing
  • External bypass check
  • Maintenance and servicing checks
  • Full health check report with qualified recommendations

Emergency Callout Service

Our emergency callout service will reassure you that a field service engineer can be despatched in the event of an emergency. Our industry leading engineers will diagnose the issue and will try their utmost to fix faults during the initial callout.

Our engineers will complete a detailed report during every visit. From the engineer’s findings, our in-house team will advise on further improvements to safeguard your equipment.

Battery Services

Batteries are an essential part of your UPS, and without this element, you’re at risk of losing backup power during a mains failure. That’s why we take battery maintenance particularly seriously.

Our battery services include:

  • Site surveys
  • Battery calculations
  • Battery replacements
  • Battery testing, e.g. impedance, conductance and voltage
  • Battery recycling

Health Check

The maintenance of your critical power equipment is essential in ensuring ideal product performance and reliability. As such, health check visits should be a crucial part of your power protection plan. Our skilled and highly-experienced engineers will carry out these visits, ensuring your equipment is maintained to the highest standard.

Advantages of having a health check:

  • UPS visual inspection
  • Battery testing
  • External bypass check
  • Maintenance and servicing checks
  • Full health check report with qualified recommendations

Emergency Callout Service

Our emergency callout service will reassure you that a field service engineer can be despatched in the event of an emergency. Our industry leading engineers will diagnose the issue and will try their utmost to fix faults during the initial callout.

Our engineers will complete a detailed report during every visit. From the engineer’s findings, our in-house team will advise on further improvements to safeguard your equipment.

Battery Services

Batteries are an essential part of your UPS, and without this element, you’re at risk of losing backup power during a mains failure. That’s why we take battery maintenance particularly seriously.

Our battery services include:

  • Site surveys
  • Battery calculations
  • Battery replacements
  • Battery testing, e.g. impedance, conductance and voltage
  • Battery recycling

UPS Maintenance Packages

Our UPS Maintenance Packages offer comprehensive care for your uninterruptible power supply systems, ensuring they are always ready to protect your business from power disruptions. The plans consist of Platinum, Gold, Silver and Bronze.

We offer response times between 4 real-time hours and the next business day. Tailored support packages can also be offered to meet specific needs and unique requirements (see our bolt-ons).

Whether this is completing work overnight or including additional service visits, if you need something specific, let us know what that is.

 

Service Bronze Silver Gold Platinum
Response time Next Business Day Next Business Day 8hrs 4hrs
Discounted travel and labour costs N/A N/A N/A
24/7 Technical support
Temporary UPS in the event of a failure (up to 10kVA single phase)
1 preventative maintenance visit per year -
Travel & labour costs for reactive maintenance -
Professional service report -
Emergency callout number -
Discounted parts - -
Access to UK wide spares network - -
Response Time Next business day
Discounted travel & labour costs
24/7 Technical support
Temporary UPS in the event of a failure (up to 10kVA single phase)
1 preventative visit per year -
Travel & labour costs for reactive maintenance -
Professional service report -
Emergency callout number -
Discounted parts -
Access to UK wide spares network -
Response Time Next business day
Discounted travel & labour costs N/A
24/7 Technical support
Temporary UPS in the event of a failure (up to 10kVA single phase)
1 preventative visit per year
Travel & labour costs for reactive maintenance
Professional service report
Emergency callout number
Discounted parts -
Access to UK wide spares network -
Response Time 8hrs
Discounted travel & labour costs N/A
24/7 Technical support
Temporary UPS in the event of a failure (up to 10kVA single phase)
1 preventative visit per year
Travel & labour costs for reactive maintenance
Professional service report
Emergency callout number
Discounted parts
Access to UK wide spares network
Response Time 4hrs
Discounted travel & labour costs N/A
24/7 Technical support
Temporary UPS in the event of a failure (up to 10kVA single phase)
1 preventative visit per year
Travel & labour costs for reactive maintenance
Professional service report
Emergency callout number
Discounted parts
Access to UK wide spares network

 

Need Something Extra?

We know one size doesn't fit all, this is why we offer an array of additional bolt-on's that you can pick and choose from to suit your specific needs.

Whether this is completing work overnight or including additional service visits, if you need something specific, let us know what that is.

Upgraded Maintenance Visits

Out of hours visits allow us to come at a time that is convenient for you while preventing complications and ensuring minimal disruption.

Additional Maintenance

Supplementary support visits outside the standard schedule to maintain your UPS to the highest attainable standard.

Inclusive Remedial Works

Bringing ongoing costs into clearer view and making budgetary requirement easier to predict.

Parts Included

Giving you additional peace of mind as part of your maintenance package excludes batteries, capacitors and fans.

Monthly Billing

Splitting your maintenance into manageable monthly payments.

Remote Monitoring

Secure remote monitoring allowing immediate notification when attention is needed.

UPS Crash Kits

Providing immediate access to a complete selection of parts in the event of an emergency.

Security Cleared Engineers

All our engineers are security cleared, allowing us to attend wherever necessary.

Discounted Generator Hire

Maintained sites are eligible for discounted generator hire.

Upgraded Maintenance Visits

Out of hours visits allow us to come at a time that is convenient for you while preventing complications and ensuring minimal disruption.

Additional Maintenance

Supplementary support visits outside the standard schedule to maintain your UPS to the highest attainable standard.

Inclusive Remedial Works

Bringing ongoing costs into clearer view and making budgetary requirement easier to predict.

Parts Included

Giving you additional peace of mind as part of your maintenance package excludes batteries, capacitors and fans.

Monthly Billing

Splitting your maintenance into manageable monthly payments.

Remote Monitoring

Secure remote monitoring allowing immediate notification when attention is needed.

UPS Crash Kits

Providing immediate access to a complete selection of parts in the event of an emergency.

Security Cleared Engineers

All our engineers are security cleared, allowing us to attend wherever necessary.

Discounted Generator Hire

Maintained sites are eligible for discounted generator hire.

Providing complete UPS solutions for over 10 years.

Secure Power is your single point of contact for all aspects of your critical power needs.

Other services we provide

Battery Impedance Testing

READ MORE

UPS Health Check

READ MORE

UPS Maintenance

READ MORE

Load Bank Testing

READ MORE

Accreditations