UPS MAINTENANCE
For over 10 years, Secure Power has successfully delivered a comprehensive range of uninterruptible power supply maintenance support plans to small, mid-market, and enterprise organisations.
UPS Maintenance
Our dedicated teams of engineers are highly trained across a wide range of manufacturers, including APC, Eaton, Riello, Vertiv, and many more. Our knowledge and expertise within power continuity allow us to provide exceptional maintenance packages for your critical infrastructure. Encompassing support, and technical advice from initial specification to decommissioning and right throughout the lifetime of your critical infrastructure. Our aim is simple, to provide each customer with a competitive tailored maintenance support plan, ensuring optimal performance, and continued reliability from start to finish.
"Secure Power providing the complete UPS solutions for over 10 years"
24/7 TECHNICAL SUPPORT
You can call us 24 hours a day, seven days a week, 365 days a year.
Un-bias Multi-vendor support allows us to provide you with greater capability to provide the right solution for your needs. Doing this also avoids potential single vendor lock-in, which can potentially work more for the vendor than you as the customer as well as us as your service provider.
MULTI VENDOR SUPPORT
We want the right vendor for you.
Our 24/7 support service is a simple, flexible solution to meet the needs of any size company. Giving you complete peace of mind that your business is continuously protected in and out of standard business hours. Unlike our competitors, we don’t outsource our support. By giving you access to our dedicated UPS (uninterruptible power supply) specialists, no matter when you call your call will be dealt with immediately by an experienced member of staff.
FLEXIBLE PAYMENT PLANS
Making premium support obtainable without creating financial concerns.
Flexible payment plans are a hassle-free way to spread maintenance costs over monthly instalments, completely interest-free. Furthermore, to reward loyal customers, we offer an extensive discount on 36-60 month deals, which are impossible to turn down.
"Secure Power ensure your critical power solution is always ready"
OUR PACKAGES
Our UPS maintenance plans consist of Platinum, gold, silver and Bronze. We offer response times between 4 real-time hours and the next business day. Tailored support packages can also be offered to meet specific needs and unique requirements (see our bolt-ons). Whether this is completing work overnight or including additional service visits, if you need something specific, let us know what that is.
| Service | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Response Time | NBD | NBD | 8hrs | 4hrs |
| Discounted travel and labour costs | ✓ | N/A | N/A | N/A |
| 24/7 Technical support | ✓ | ✓ | ✓ | ✓ |
| Temporary UPS in the event of a failure (up to 10kVA single phase) | ✓ | ✓ | ✓ | ✓ |
| 1 preventative maintenance visit per year | ✓ | ✓ | ✓ | |
| Travel & Labour costs for reactive maintenance | ✓ | ✓ | ✓ | |
| Professional service report | ✓ | ✓ | ✓ | |
| Emergency callout number | ✓ | ✓ | ✓ | |
| Discounted parts | ✓ | ✓ | ||
| Access to UK wide spares network | ✓ | ✓ |
Need something extra
BOLT-ONS?
We know one size doesn’t fit all, this is why we offer an array of additional bolt-ons that you can pick and choose from to suit your specific needs.
UPGRADED MAINTENANCE VISITS
Out of hours visits allow us to come at a time that is convenient for you while preventing complications and ensuring minimal disruption.
ADDITIONAL MAINTENACE
Supplementary support visits outside the standard schedule to maintain your UPS to the highest attainable standard.
INCLUSIVE REMEDIAL WORKS
Bringing ongoing costs into clearer view and making budgetary requirement easier to predict.
PARTS INCLUDED
Giving you additional peace of mind as part of your maintenance package excludes Batteries, capacitors and fans.
MONTHLY BILLING
Splitting your maintenance into manageable monthly payments.
REMOTE MONITORING
Secure remote monitoring allowing immediate notification when attention is needed.
UPS CRASH KITS
providing immediate access to a complete selection of parts in the event of an emergency.
SECURITY CLEARED ENGINEERS
All our engineers are security cleared, allowing us to attend wherever necessary.
Discounted Generator Hire
Maintained site are eligible for discounted generator hire
Take a look at some of our other services pages below:
Performing regular UPS battery maintenance checks is crucial when it comes to the operation of your UPS. As part of our battery maintenance services, we undertake a visual inspection on all batteries, terminals and connectors.