What warranty do you offer on your products?

Secure Power wants to ensure that our customers understand the warranty associated with the products shown on our website. The respective manufacturers of the items provide and honour warranty coverage. Please note the following relevant details.

1. Manufacturing defects: Unless otherwise stated, the warranty covers manufacturing defects occurring during intended domestic or commercial applications.
2. Serviceable parts: Please be aware that these parts are generally not covered by the warranty unless explicitly specified by the manufacturer.
3. Warranty registration: If required by the manufacturer, it is compulsory to register the warranty with them to activate coverage. Please follow the manufacturer's warranty registration instructions, if applicable.
4. Neglect or abuse: Warranty coverage will be voided if the item has been neglected or abused. Follow the manufacturer's guidelines and recommendations when using the product.
5. Proper installation: The manufacturer's instructions must be followed to ensure warranty coverage. Any deviation from the specified installation procedures may invalidate the warranty.
6. Unauthorised modifications or misuse: Warranty coverage does not apply if the item has been modified or used for purposes other than its intended function. It is imperative to use products as intended and avoid unauthorised modifications.
7. Professional installation: We strongly recommend installation be carried out by a capable person, preferably someone with previous installation experience. Proper installation ensures the item functions correctly and maintains warranty coverage.

If you encounter a fault with a purchased item, we are here to help. Please use our "Log a Fault" form to contact us, and we will provide you with specific instructions on how to proceed with the manufacturer's warranty procedures for the particular product.

Please note that warranty terms and conditions may vary depending on the manufacturer and product. For detailed warranty information for a specific item, we recommend referring to the manufacturer's warranty documentation or contacting our support team for further assistance.